IT Application Analyst

Reliance Worldwide Corporation (RWC)

Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia and London, UK. Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth.

Our Culture

We’re big enough to make a difference and small enough for each one of us to make an impact. Whilst we operate on a global scale, we understand the importance of local markets by focusing on the needs of those markets. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. Our values SPIRIT drive how we work together with a focus on Safety, Passion, Integrity, Reliability, and innovation, together as one global team. We have something special here – not just what we do, but who we are. We're not afraid to try new things; we punch above our weight; and we move with speed. Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion. We are dedicated to sustainable practices and making a positive contribution to the community we serve. Everyone at RWC makes a valuable contribution to our business. Sound like somewhere you can see yourself. Read on.

POSITION RESPONSBILITIES

• Responsible for analysing, designing, and implementing business systems to meet the needs of the RWC.

• Accountable for the day to day running of multiple IT business systems, ensuring high availability, reliability and performance.

• Provide training and support to end-users to facilitate the adoption of new systems and processes.

• Responsible for providing proactive and effective IT support to EMEA staff.

• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.

• Identify opportunities to gain efficiencies, automate, and improve system performance.

• Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).

• Conduct post-incident problem analysis and development to eliminate repeat problems.

• Ensure delivery meets quality and committed schedule requirements.

• Maintain and follow the allocated schedule of required system updates and time-critical jobs.

• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.

• Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.

• Support with contract management and systems migration.

• Support with project implementations.

• Carry out any reasonable task which falls within your capabilities.

KNOWLEDGE, SKILLS & EXPERTISE

• Excellent troubleshooting and problem solving skills.

• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

• Strong attention to detail.

• Willingness to learn new technologies and maintain industry knowledge.

• Ability to multi-task competing responsibilities.

• Good time and resource management skills.

• Able to work under pressure and meet deadlines.

• Strong sense of ownership and ability to follow tasks through to completion.

REQUIRED QUALIFICATIONS/Experience

• Ideally 3+ years of relevant experience in business / IT application analysis, information services, customer service, or a similar field.

COMPETENCIES 

• Curiosity, ingenuity, tenacity, self-starter

• Enthusiastic

• Relationship builder

• Solid work ethic

• Strong team player

• Strong customer-service orientation

What we offer you

A competitive salary

25 days holiday

Flexible holiday buy/sell scheme

Recognition and reward scheme

Internal and external learning and development

On site Café (West Drayton site)

Employee Assistance Programme

Cycle to Work & Tech Scheme

Enhanced Maternity & Partner leave 

Reliance Worldwide Corporation Ltd is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an environment of belonging for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.