Quality Manager

Reliance Worldwide Corporation (RWC)

Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia and London, UK. Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth.

Our Culture

We’re big enough to make a difference and small enough for each one of us to make an impact. Whilst we operate on a global scale, we understand the importance of local markets by focusing on the needs of those markets. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. Our values SPIRIT drive how we work together with a focus on Safety, Passion, Integrity, Reliability, and innovation, together as one global team. We have something special here – not just what we do, but who we are. We're not afraid to try new things; we punch above our weight; and we move with speed. Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion. We are dedicated to sustainable practices and making a positive contribution to the community we serve. Everyone at RWC makes a valuable contribution to our business. Sound like somewhere you can see yourself. Read on.

JOB PURPOSE

The promotion the principles of Quality improvement and the management of the QA and QE functions

POSITION KEY RESPONSIBILITIES

·       Comply with, promote and enforce health and safety requirements across the site

·       Management of the site Quality Engineering and QA teams

·       Maintain systems, procedures and instructions documentation throughout the manufacturing process

·       Develop and implement processes that improve Quality, customer or margin measures, using tools such as CAPA and PDCA

·       Identification and deployment of local / specific CI activities which contribute to the wider CI agenda, using tools including (but not limited to)

o   Value stream mapping

o   Rapid improvement techniques

o   Cross-functional training / coaching

o   Change management / engagement techniques

·       Management of site QA and Goods Inwards inspection activities

·       Quality representative for site-based APQP / NPI processes, including (but not limited to)

o   MSA

o   Gauge R&R

o   FMEA / QCP

o   Inspection sheets and WP, etc

o   Gauges

·       Investigation of internal customer and supplier quality issues and development of corrective and preventive actions

·       Escalation of issues which cannot be resolved

·       Escalation of complaints which are the subject of an insurance claim

·       Report Quality KPI’s to the Director of Quality

·       Communicate Quality KPI to site teams

·       Any necessary customer facing communication on issues / queries / questionnaires related to Quality

·       Carry out any reasonable task which falls within your capabilities

·       Follow a reasonable management request

KNOWLEDGE, SKILLS & EXPERTISE

·       Quality Engineering / Management experience, preferably from an automotive background

·       Quality tools including ISO 9001 (and IATF 16949), CAPA, PDCA, etc

·       Development and maintenance of KPI

·       Auditing to ISO 9001, including internal, customer or third party

·       Promoting the benefit of maintaining and improving inspection techniques

·       CI initiatives that promote staff engagement in continuous improvement activities

·       Identify and lead training to staff in Quality / CI activities across departments

REQUIRED/PREFERRED QUALIFICATIONS/EDUCATION

·       Literate and numerate

·       (Preferred) Engineering qualification

·       (Preferred) CI or quality management qualification

COMPETENCIES / BEHAVIOURS

·       Customer and Quality focus

·       Able to cope with change

·       Cross-functional team leader

·       Able to perform with minimal supervision

·       Starter / delegator

·       Good negotiation

·       Integrity in decision making

What we offer you

• A competitive salary

• 25 days holiday

• Flexible holiday buy/sell scheme

• Recognition and reward scheme

• Internal and external learning and development

• On site Café (West Drayton site)

• Employee Assistant Programme

• Cycle to Work & Tech Scheme

• Enhanced Maternity and Partner Leave

Reliance Worldwide Corporation Ltd is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an environment of belonging for all employees.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Your information will be kept confidential according to General Data Protection Regulation (GDPR)

Closing date: Friday, 18th July 2025